DY
Duduzile Y
1 reviews | Active since Sept 2018
19 Sept 2018, 13:02
Bad service
I am highly disappointed with the service I have been getting at Mtn. Ever since my ugrade in june everything has been a nightmare, my contract is with the mtn in key west. Took a p20 lite that came with a rooter which was free, monthly fee being R308 but now I have been charged over. My contract states that I must pay R308 for both but now my invoice says R558,last month I paid R300 and later that month my phone was suspended and was told to pay R258 which I did. Went to to mtn to complain about this matter and the lady I got told me she didn't understand what was going on but the computer automatically charged me R250 extra for the rooter data when my 500mb data is finished, no one had explained that I would pay an extra fee if the rooter data gets depleted. I then got an sms saying I should pay or my phone will suspended then i went mtn in west gate and the lady said she will stop the R250 extra data and I won't pay for the have to pay the month we in, later that day I called the customer service and was assisted by Siziphiwe Matshingana and she said should email my contract and she will send it to the bill department. I sent her the contract this was on the 2nd nd 5th of September but I got no response from her or the billing department . Went back to mtn and got the guy that helped me when I went to upgrade which is Sibusiso Msanga and said he will send it to the department. Few days ago got a message saying I should R558 or my phone will be suspended again,then yesterday I called Sibusiso Msanga from Key west and told him the situation his response was "I will send the request again and if they close my phone he will open it up for me" today my phone was suspended can't do anything with it. Im very dissapointed and tired of the ups and downs I've been making to mtn but failing to fix their problem.I need someone to solve this problem ASAP as it is an inconvenience. My details are as follows Simphiwe Gift Jilongo Contact number : ********** 071
Helpful (0)
Replies (41)0
Replies (41)
MTN South Africa's replyOfficial
19 Sept 2018, 14:21Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that the package has been corrected.
Your MTNSP query reference: ***. A credit request of R 499.96 VAT Including for Usage charges has been sent through for approval for cell no: *** invoice/s date 2018-07-13 to 2018-08-13.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply19 Sept 2018, 14:21
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that the package has been corrected.
Your MTNSP query reference: ***. A credit request of R 499.96 VAT Including for Usage charges has been sent through for approval for cell no: *** invoice/s date 2018-07-13 to 2018-08-13.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
19 Sept 2018, 14:28The lines has been opened
Please reboot the device.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply19 Sept 2018, 14:28
Official
The lines has been opened
Please reboot the device.
Kind Regards,
Alice van der Merwe
Best regards,
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:02Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:02
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:02Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:02
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:02Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:02
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:02Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:02
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:02Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:02
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:02Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:02
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:02Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:02
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:02Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:02
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:02Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:02
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:02Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:02
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:02Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:02
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:03Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:03
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:03Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:03
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:03Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:03
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:03Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:03
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:03Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:03
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:03Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:03
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:03Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:03
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:03Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:03
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:03Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:03
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:03Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:03
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:03Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:03
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:04Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:04
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:04Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:04
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:04Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:04
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:04Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:04
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:04Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:04
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:04Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:04
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:04Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:04
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:04Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:04
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:04Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:04
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:05Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:05
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:05Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:05
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:05Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:05
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:05Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:05
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:05Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:05
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
20 Sept 2018, 16:05Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's update20 Sept 2018, 16:05
Reviewer Update
Good day
As per your response there is a credit of R499 but I went to the mtn store at westgate and they are saying I owe R500, this is unacceptable can this matter be resolved.. This going back and forth is costing me money
DY
Duduzile Y's updateReviewer Update
21 Sept 2018, 15:08Can someone from the complaints department, a team leader or a manager call me, am tired of such bad service!
DY
Duduzile Y's update21 Sept 2018, 15:08
Reviewer Update
Can someone from the complaints department, a team leader or a manager call me, am tired of such bad service!
DY
Duduzile Y's updateReviewer Update
08 Oct 2018, 16:33I thought Mtn would do better as they rep**** me privately but things are still the same haven't been assisted. I received an sms last week Tuesday saying should pay R58 or my phone will be suspended, i paid on friday but before called customer service to know what's going on with my contract and was told lf that i don't have to pay because the R499 that mtn refunded me was on their account so they are going to use it to pay my account, since i asked mtn to call me and explain but never responded. Today received an sms again that should pay R258 or my account will be suspended. Few mins later it got suspended, went to mtn found Sibusiso msanga he opened the phone for me and told me that he was going to call me tomorrow. Im really tired of the bad service im getting from mtn so if they still fail to assist me kindly terminate my contract
DY
Duduzile Y's update08 Oct 2018, 16:33
Reviewer Update
I thought Mtn would do better as they rep**** me privately but things are still the same haven't been assisted. I received an sms last week Tuesday saying should pay R58 or my phone will be suspended, i paid on friday but before called customer service to know what's going on with my contract and was told lf that i don't have to pay because the R499 that mtn refunded me was on their account so they are going to use it to pay my account, since i asked mtn to call me and explain but never responded. Today received an sms again that should pay R258 or my account will be suspended. Few mins later it got suspended, went to mtn found Sibusiso msanga he opened the phone for me and told me that he was going to call me tomorrow. Im really tired of the bad service im getting from mtn so if they still fail to assist me kindly terminate my contract