Bad service

I received a telemarketing call from an agent of CCI-South Africa (subbing under MTN) the agent sold me a Wireless Wifi over the phone in the first week of July 2018. The sales agent was not truthful when selling the product or as to what I would originally get per month.

A few days later after I received the devise [invoice date 11/07/18] and had to activated it , another agent called me to activate my password and set me up , only then did he re-advised me on the data that I will be receiving per month .

I then informed him this is not what was initially sold to me , his responds was that he could not advise me otherwise as this is the packaged I signed up for. The very next day i went to the nearest MNT branch close to work in Sasolbug and I was advised that this is not a direct MTN product , but that I could return it at the Vereeniging MTN Store at (The Hanger) I then went the that store and returned the device to a gentlemen by the name of Peter [The first very helpful person from MTN I spoke to ] Peter explained that CCI will send the courier to come and collect the device and after 5-8 working days he would call me back to issue me with a collections number in order for me to request a cancellation directly with CCI.

Peter then called me back a week later on 14/08/2018 like he promised and issued me with a collections number [RO25WR***00 98E2] I then proceeded to call CCI and spoke to Tebogo and issued her with the collections number , she said she will do a follow up and call me back [ Till to day no call received from CCI I then send numeric emails to MTN’S customer service / admin/ collections emails asking for assistance but to no avail I made several follow up calls to CCI cancellations department and was told that they will do a follow up on the cancellation which in essence was to have happened in 21 business days from the day I issued them with the collections number ???

MTN/CCI is already charging me for service on the device that I returned , last night I spoke to an agent that informed me the device is still not cancelled on contract [ ********** 605] and I have received a unpleasant email from MTN accounts department that I should pay the account in 10 business days otherwise a Default will be issued on my credit profile !!!! My experience with MTN has been nothing but a nightmare since day one, I am requesting that for once MTN do the right thing by me look in to my record and all my corresponds to them regarding this and have this matter resolved timeously and reimburse me for the debit order that keep’s on running on my account all of this with immediate effect