GG
Gavin G
1 reviews | Active since Jun 2015
02 Sept 2018, 19:35
Bad Service
I subscribed for Itemized Billing in July. End of July i didnt receive itemized billing because I activated it to late. I understood that. End of August couldnt receive itemized billing. My bill shows im not subscribed but its charged on my account. I phoned MTN now a several times only to hear the quary is logged and I reveived a reference number, 1- ********** 3856. STILL NOT RECEIVED ANYTHING after receiving another sms stating that my query has been resolved. Ive been to Mimosa Mall shop and they could neither assist me, also logged a quary. If I pay for a service I should receive it. I really need my itemised bill asap. Could somebody please assist me in this matter??
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
03 Sept 2018, 21:51Thank you for your post.
We sincere apologized for any inconvenience incurred
***:
We have sent the request to the billing department to assist you with the itemized billing report for July and August. No billing for itemized billing for June month.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply03 Sept 2018, 21:51
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred
***:
We have sent the request to the billing department to assist you with the itemized billing report for July and August. No billing for itemized billing for June month.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
GG
Gavin G's updateReviewer Update
06 Sept 2018, 20:08Dear Ms vd Merwe, as of yet has nobody contacted me and I have neither received my itemized billing. Im receiving pathetic service and nobody seems to give a damn. Every month Itemized billing is added to my account. Maybe I should take this matter to the ambudsman? I am paying for a service that I dont receive.
GG
Gavin G's update06 Sept 2018, 20:08
Reviewer Update
Dear Ms vd Merwe, as of yet has nobody contacted me and I have neither received my itemized billing. Im receiving pathetic service and nobody seems to give a damn. Every month Itemized billing is added to my account. Maybe I should take this matter to the ambudsman? I am paying for a service that I dont receive.
GG
Gavin G's updateReviewer Update
07 Sept 2018, 11:40Dear Ms vd Merwe, as of yet has nobody contacted me and I have neither received my itemized billing. Im receiving pathetic service and nobody seems to give a damn. Every month Itemized billing is added to my account. Maybe I should take this matter to the ambudsman? I am paying for a service that I dont receive.
GG
Gavin G's update07 Sept 2018, 11:40
Reviewer Update
Dear Ms vd Merwe, as of yet has nobody contacted me and I have neither received my itemized billing. Im receiving pathetic service and nobody seems to give a damn. Every month Itemized billing is added to my account. Maybe I should take this matter to the ambudsman? I am paying for a service that I dont receive.