LD
Litha D
1 reviews | Active since Apr 2015
02 Sept 2018, 15:02
Bad Service
Good day, I have a big Problem with MTN last month on the 19th August 2018 I phoned the 173 call centre when I noticed that my airtime kept on disappearing I recharge with more than R50 a day but it does not even last a day.
When I phone the call centre they told me about subscriptions that were joined and I have never joined such things. I requested to speak to a Manager but the called a Team Leader by the name of Favourite Cele who promised me that he will ask Robbie Baker to call me back on the following day but it never happened. MTN kept on *****ing my airtime of R13 every day because Favourite and his agent did not bother to cancel those subscriptions. I phoned today the 2nd of October 2018 and I was told that the subscription was never cancelled. Can I get someone in a high position at MTN to call me back and refund all my airtime taken because Robbie Baker cannot talk to me. I am ready to port my number if this matter cannot be resolved. This is not the 1st time my airtime is getting depleted it happened 2 or 3 months ago. My number is ********** 578
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
03 Sept 2018, 00:13Good day Litha,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply03 Sept 2018, 00:13
Official
Good day Litha,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
LD
Litha D's updateReviewer Update
03 Sept 2018, 08:33Hi, when am I going to get the refund?
LD
Litha D's update03 Sept 2018, 08:33
Reviewer Update
Hi, when am I going to get the refund?