VS
Vishal S
1 reviews | Active since Aug 2018
28 Aug 2018, 14:36
Bad Service
Good Day
I took out an additional line on my existing contract and I must say the service I received from MTN Canal Walk (downstairs) had been really upsetting, frustrating and inexcusable.
1) No service feedback whatsoever from the sales consultant with regard to stock availability of the phone.
2) After much follow ups and running around we managed to get the phone from the same store.
3) I went to various MTN stores to find out as to why the sim card was not working and apparently they did not RICA the sim card which I found out recently. A few stores turned me away saying that I need to go back to the same store that helped me to take out the additional line. I did inquire about this at the MTN Canal Walk (downstairs) but nobody got back to me.
4) I managed to get it RICA activated now to find out that I lost out on the 30GB once off data promo.
This is really unfair and I'm having second thoughts on upgrading or taking out any additional lines!
Vishal
**********
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
28 Aug 2018, 15:30Dear Vishal,
We have reviewed your complaint and we owe you our deepest apologies for the inconvenience you had.
Our customer’s satisfaction is our first priority. Listening to your complaints and get them sorted out and providing satisfaction is one of our important aim.
Please note we have logged a request for the 30GB Data bundle to be reloaded due to the Rica barring. Herewith is your reference number ***.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply28 Aug 2018, 15:30
Official
Dear Vishal,
We have reviewed your complaint and we owe you our deepest apologies for the inconvenience you had.
Our customer’s satisfaction is our first priority. Listening to your complaints and get them sorted out and providing satisfaction is one of our important aim.
Please note we have logged a request for the 30GB Data bundle to be reloaded due to the Rica barring. Herewith is your reference number ***.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
VS
Vishal S's updateReviewer Update
30 Aug 2018, 11:12Hi Willem
I haven't received the data bundle yet.
Please advise.
Thank you
Kind Regards
VS
Vishal S's update30 Aug 2018, 11:12
Reviewer Update
Hi Willem
I haven't received the data bundle yet.
Please advise.
Thank you
Kind Regards