Bad Service

Item: MTN South Africa
Rating: 1
Author: Lebo B

MTN has the worst service.I upgraded my device on the 06th of August 2018, I was advised that it will take a maximum of 10 days for my device to be delivered. Today is day number 12 when i call to find out what seems to be the delay i am told that the devices is out of stock, MTN did not bother to call and let me know that the device is out of stock instead i had to pick up the phone and call them. Their service is bad and their consultants are not helpful at all. Oliever who did my upgrade does not even bother to call and let me know that the device is out stock and how long will i be waiting until they have stock.

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Replies (1)

MTN South Africa's replyOfficial

24 Aug 2018, 11:08

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Thank you for your time online.

***:

We have contacted the DSV delivery group, they have confirmed that your device for delivery was received 20 minutes ago from MTN Direct.

DSV confirmed that the delivery will be done Monday as per order number ***. DSV will contact Monday to confirm the delivery , please answer when they call.

Due to the long wait for the delivery, we have passed a goodwill credit for 1 months promo fee. Credit for R170.00 will reflect on the account by Monday morning.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's reply24 Aug 2018, 11:08

Official