Bad service
Hi,
CCI phoned on behalf of MTN to do an upgrade on my contract. After speaking to them a couple of times they finally convinced me and we decided on the package special, phone etc. They then told me the phone will be delivered in 7-14 days. This was on the 10/11th of July. I have been waiting up to know and thought yesterday maybe I should phone MTN and find out where it is. They then told me t hat CCI terminated the upgrade on the 11th of July, nobody seems to know why and they will get back to me. Nobody did as yet. Now, I would like to know why I was sold an upgrade, which was subsequently terminated and nobody let me know. I would then also like them to reinstate the special as it was sold to me because that is what I agreed on. Please let me know what is going on.
Good day Willie,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note that we have escalated the matter with CCI management teams, they will be in contact with you soon to provide further assistance.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,
Good day Willie,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note that we have escalated the matter with CCI management teams, they will be in contact with you soon to provide further assistance.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,