KH
Katlego H
1 reviews | Active since Mar 2015
17 Sept 2015, 16:47
bad service
For how long should one have to wait for their queries to be attended to, i sent a complaint via hellopeter last month on the 28th, i was promised feedback within ten days which i am still waiting for from mtn, would really like to sort out the Bill issue as this is long overdue
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MTN South Africa's replyOfficial
22 Sept 2015, 08:54Hello MuryKat,
Thank you for your post.
Thank you for your time on line.
As per your request we have converted the number to prepaid function. We are still waiting for the feedback from our billing department to give us feedback regarding the usage for June and July month.
The itemized billing report will be send to you once received. The account balance is R 4,822.55 . You can contact our 808 service centre to transfer your call to the credit management department to assist you with payment arrangement.
We have not received any request from the MTN Cresta store regarding your account compliant in June month.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
Thank you for your time on line.
As per your request we have converted the number to prepaid function. We are still waiting for the feedback from our billing department to give us feedback regarding the usage for June and July month.
The itemized billing report will be send to you once received. The account balance is R 4,822.55 . You can contact our 808 service centre to transfer your call to the credit management department to assist you with payment arrangement.
We have not received any request from the MTN Cresta store regarding your account compliant in June month.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply22 Sept 2015, 08:54
Official
Hello MuryKat,
Thank you for your post.
Thank you for your time on line.
As per your request we have converted the number to prepaid function. We are still waiting for the feedback from our billing department to give us feedback regarding the usage for June and July month.
The itemized billing report will be send to you once received. The account balance is R 4,822.55 . You can contact our 808 service centre to transfer your call to the credit management department to assist you with payment arrangement.
We have not received any request from the MTN Cresta store regarding your account compliant in June month.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
Thank you for your time on line.
As per your request we have converted the number to prepaid function. We are still waiting for the feedback from our billing department to give us feedback regarding the usage for June and July month.
The itemized billing report will be send to you once received. The account balance is R 4,822.55 . You can contact our 808 service centre to transfer your call to the credit management department to assist you with payment arrangement.
We have not received any request from the MTN Cresta store regarding your account compliant in June month.
Kind Regards,
Alice van der Merwe
***
Best regards,