1 reviews | Active since Sept 2015
Bad Service
I am Heidy Jacobs in April I received an account of R1800, end of May my account was R3254. I have my call packages so how can my account exceed the stipulated amount was my query in store and via email to customer care but no answer. After contacting 808 they said my limit was not set to zero. meaning I had an open contact, which I did not sign for. Now my question is is the staff not trained well enough or is this just another way of MTN abusing their customer's budgets? Last but not least I am also sitting with a windows phone that I cannot connect to WIFI because it does not register WIFI but don't think MTN can help because they never have WIFI because they are only issued a certain amount of WIFI data
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that the usage limit was only set on the account on the 2nd of May 2015. Our Billing Department will not pass any credits due to the usage limit only being set on the account after the charges were incurred.
We've escalated the matter to the consultant in question and their immediate Supervisor to assist. The store will need to resolve the matter as the necessary steps were not taken by the store to ensure your request was dealt with accordingly.
Regards
Tim
MTN Complaints Management Team
Best regards,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that the usage limit was only set on the account on the 2nd of May 2015. Our Billing Department will not pass any credits due to the usage limit only being set on the account after the charges were incurred.
We've escalated the matter to the consultant in question and their immediate Supervisor to assist. The store will need to resolve the matter as the necessary steps were not taken by the store to ensure your request was dealt with accordingly.
Regards
Tim
MTN Complaints Management Team
Best regards,