BM
Bridgette M
1 reviews | Active since Jan 2014
05 Jul 2018, 14:15
Bad service
5 month later and still no response?????????????
Helpful (0)
Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
06 Jul 2018, 04:50Good day Bridgette,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with a description of your complaint so that we may resolve your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply06 Jul 2018, 04:50
Official
Good day Bridgette,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with a description of your complaint so that we may resolve your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
BM
Bridgette M's updateReviewer Update
06 Jul 2018, 10:26Good day
Trust this email finds you well.
I have been having a query which escalated from March 2018. To date I have not received any response nor feedback from anyone at MTN.
Please advise how we could resolve this matter amicably. as i was misleaded and given the wrong information by Itumeleng.
Kindly refer to the attached emails trails.
Should you require the original emails, let me know.
Your response will be highly appreciated!!!!!!!!
Good day Kgomotso
I would like to recommend Itumeleng Monareng for the great service she rendered to me. She was very professional and patient and went in to detail with my account.
Thank you Itu for such a great service that i have never ever received form MTN
Kind regards,
B Modiakgotla
Bridgette Palesa Modiakgotla <***>
16 Apr
to itumeleng.mona.
Hi Itu
Can you please give me a call sometime today regarding my account, apparently you gave me the wrong info
Itumeleng Monareng [ MTN South Africa ] *** via mtncloud.onmicrosoft.com
17 Apr
to me
Good day Bridgette,
Hope this finds you well.
Apologies for the late response.
I logged the request and they responded back stating I need to forward it to Credit department but I was not present at work to escalate it.
You spoke to consultant: Nokuthula on the 15 and she managed to send it to the required department according to the response from my initial request. When checking on the status it shows the request is still open as their still working on it.
The turn around time for the request to be resolved is 2-72hrs.
Regards,
Itumeleng Monareng.
808 Consultant.
From: Bridgette Palesa Modiakgotla <***>
Sent: Monday, April 16, 2018 8:25 AM
To: Itumeleng Monareng [ MTN South Africa ]
Subject: Re: ***
"This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your co-operation. "
“The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ”
Bridgette Palesa Modiakgotla <***>
17 Apr
to Itumeleng
Good day Itu
Nokuthula informed me that the information you gave me regarding the debit order that was processed in my account, and that the journal entry won't be done. Only for the insurance.
Please clarify.
Kind regards
Bridgette
Itumeleng Monareng [ MTN South Africa ] *** via mtncloud.onmicrosoft.com
17 Apr
to me
Good day Bridgette,
Yes what she is saying is true.
I did mention that I'm going to be logging a Journal request for the outstanding amount to be removed under your account and that the credit is for the Insurance was incorrectly charged.
The journal removed the amount that shows is outstanding.
I have attached the notes I wrote bellow while we were conversating.
Security Check Done....***....***
Good day,
Please assist in passing journal on the account as sub was debited an amount of R1658.91 on 2018/03/26 via debit but sub was not supposed to be debited as she is on Cash. The payment returned as per response: ACCOUNT CLOSED (No forwarding details) and now sub has an outstanding balance of R 1,945.56 due to this.
Made a ptp payment arrangement...
Closed by user 'Itumeleng Monareng' on 11/04/2018 at 11:13:06
Elapsed time to completion: 0 day(s), 0 hour(s) and 0 minute(s)
Security Check Done..***..........***
Good day,
Please assist in creditting customer for insurance charged on Invoice dating: 2018-03-20 as sub was refused that insurance and it was cancelled.
Closed by user 'Itumeleng Monareng' on 11/04/2018 at 11:07:45
Elapsed time to completion: 0 day(s), 0 hour(s) and 0 minute(s)
Regards,
Itumeleng Monareng.
808 Consultant.
From: Bridgette Palesa Modiakgotla <***>
Sent: Tuesday, April 17, 2018 4:44 PM
Bridgette Palesa Modiakgotla <***>
18 Apr
to Itumeleng
So what you saying is that you provided me with wrong info.
As you said I had to pay R2something after journals were passed.
Please elaborate further.
Itumeleng Monareng [ MTN South Africa ] <***>
18 Apr
to me
Hi Bridgette,
The information was not incorrect. The R 275.25 amount I mentioned is the difference that I advised would be required to be made from your side as the difference once the journal fort outstanding amount has been allocated. The R 208.11 then would be the money due / in credit to you for Insurance that was charged on the Invoice dating: 2018-03-20. Do you recall me mentioning it?
Regards,
Itumeleng Monareng.
808 Consultant.
From: Bridgette Palesa Modiakgotla <***>
Sent: Wednesday, April 18, 2018 1:11 PM
Bridgette Palesa Modiakgotla <***>
18 Apr
to Itumeleng
That Is what I recall. But Nokuthula said it's incorrect and that I have to pay R1900 +- .
Bridgette Palesa Modiakgotla <***>
20 Apr
to Itumeleng
Hi Itu
Have you received feedback regarding the journals?
Bridgette Palesa Modiakgotla <***>
23 Apr
to Itumeleng
Hi Itu
Please advise!!!
Bridgette Palesa Modiakgotla <***>
26 Apr
to kgomotso.mpshe, Itumeleng
Hi
Can i please have feedback regarding my account?
Bridgette Palesa Modiakgotla <***>
2 May
to Itumeleng, kgomotso.mpshe
Hi
Its a new month and still have not received feedback regarding my account.
This is my last attempt requesting assistance!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Bridgette Palesa Modiakgotla <***>
7 May
to Itumeleng, kgomotso.mpshe
Hi Itu
Please call me my line has been suspended, and everyone keeps on giving the wrong information.
Bridgette Palesa Modiakgotla <***>
8 Jun
to complains, complains, Itumeleng, kgomotso.mpshe
Good day
I have been informed that you will be contacting me regarding my account, until to date I have not received any contact from you.
Please advise
BM
Bridgette M's update06 Jul 2018, 10:26
Reviewer Update
Good day
Trust this email finds you well.
I have been having a query which escalated from March 2018. To date I have not received any response nor feedback from anyone at MTN.
Please advise how we could resolve this matter amicably. as i was misleaded and given the wrong information by Itumeleng.
Kindly refer to the attached emails trails.
Should you require the original emails, let me know.
Your response will be highly appreciated!!!!!!!!
Good day Kgomotso
I would like to recommend Itumeleng Monareng for the great service she rendered to me. She was very professional and patient and went in to detail with my account.
Thank you Itu for such a great service that i have never ever received form MTN
Kind regards,
B Modiakgotla
Bridgette Palesa Modiakgotla <***>
16 Apr
to itumeleng.mona.
Hi Itu
Can you please give me a call sometime today regarding my account, apparently you gave me the wrong info
Itumeleng Monareng [ MTN South Africa ] *** via mtncloud.onmicrosoft.com
17 Apr
to me
Good day Bridgette,
Hope this finds you well.
Apologies for the late response.
I logged the request and they responded back stating I need to forward it to Credit department but I was not present at work to escalate it.
You spoke to consultant: Nokuthula on the 15 and she managed to send it to the required department according to the response from my initial request. When checking on the status it shows the request is still open as their still working on it.
The turn around time for the request to be resolved is 2-72hrs.
Regards,
Itumeleng Monareng.
808 Consultant.
From: Bridgette Palesa Modiakgotla <***>
Sent: Monday, April 16, 2018 8:25 AM
To: Itumeleng Monareng [ MTN South Africa ]
Subject: Re: ***
"This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your co-operation. "
“The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ”
Bridgette Palesa Modiakgotla <***>
17 Apr
to Itumeleng
Good day Itu
Nokuthula informed me that the information you gave me regarding the debit order that was processed in my account, and that the journal entry won't be done. Only for the insurance.
Please clarify.
Kind regards
Bridgette
Itumeleng Monareng [ MTN South Africa ] *** via mtncloud.onmicrosoft.com
17 Apr
to me
Good day Bridgette,
Yes what she is saying is true.
I did mention that I'm going to be logging a Journal request for the outstanding amount to be removed under your account and that the credit is for the Insurance was incorrectly charged.
The journal removed the amount that shows is outstanding.
I have attached the notes I wrote bellow while we were conversating.
Security Check Done....***....***
Good day,
Please assist in passing journal on the account as sub was debited an amount of R1658.91 on 2018/03/26 via debit but sub was not supposed to be debited as she is on Cash. The payment returned as per response: ACCOUNT CLOSED (No forwarding details) and now sub has an outstanding balance of R 1,945.56 due to this.
Made a ptp payment arrangement...
Closed by user 'Itumeleng Monareng' on 11/04/2018 at 11:13:06
Elapsed time to completion: 0 day(s), 0 hour(s) and 0 minute(s)
Security Check Done..***..........***
Good day,
Please assist in creditting customer for insurance charged on Invoice dating: 2018-03-20 as sub was refused that insurance and it was cancelled.
Closed by user 'Itumeleng Monareng' on 11/04/2018 at 11:07:45
Elapsed time to completion: 0 day(s), 0 hour(s) and 0 minute(s)
Regards,
Itumeleng Monareng.
808 Consultant.
From: Bridgette Palesa Modiakgotla <***>
Sent: Tuesday, April 17, 2018 4:44 PM
Bridgette Palesa Modiakgotla <***>
18 Apr
to Itumeleng
So what you saying is that you provided me with wrong info.
As you said I had to pay R2something after journals were passed.
Please elaborate further.
Itumeleng Monareng [ MTN South Africa ] <***>
18 Apr
to me
Hi Bridgette,
The information was not incorrect. The R 275.25 amount I mentioned is the difference that I advised would be required to be made from your side as the difference once the journal fort outstanding amount has been allocated. The R 208.11 then would be the money due / in credit to you for Insurance that was charged on the Invoice dating: 2018-03-20. Do you recall me mentioning it?
Regards,
Itumeleng Monareng.
808 Consultant.
From: Bridgette Palesa Modiakgotla <***>
Sent: Wednesday, April 18, 2018 1:11 PM
Bridgette Palesa Modiakgotla <***>
18 Apr
to Itumeleng
That Is what I recall. But Nokuthula said it's incorrect and that I have to pay R1900 +- .
Bridgette Palesa Modiakgotla <***>
20 Apr
to Itumeleng
Hi Itu
Have you received feedback regarding the journals?
Bridgette Palesa Modiakgotla <***>
23 Apr
to Itumeleng
Hi Itu
Please advise!!!
Bridgette Palesa Modiakgotla <***>
26 Apr
to kgomotso.mpshe, Itumeleng
Hi
Can i please have feedback regarding my account?
Bridgette Palesa Modiakgotla <***>
2 May
to Itumeleng, kgomotso.mpshe
Hi
Its a new month and still have not received feedback regarding my account.
This is my last attempt requesting assistance!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Bridgette Palesa Modiakgotla <***>
7 May
to Itumeleng, kgomotso.mpshe
Hi Itu
Please call me my line has been suspended, and everyone keeps on giving the wrong information.
Bridgette Palesa Modiakgotla <***>
8 Jun
to complains, complains, Itumeleng, kgomotso.mpshe
Good day
I have been informed that you will be contacting me regarding my account, until to date I have not received any contact from you.
Please advise
BM
Bridgette M's updateReviewer Update
06 Jul 2018, 10:27Ishie
Please revert back to my previous request as you have previously responded. Until today this has not been resolved!!!!!!!!!!!!!!!
BM
Bridgette M's update06 Jul 2018, 10:27
Reviewer Update
Ishie
Please revert back to my previous request as you have previously responded. Until today this has not been resolved!!!!!!!!!!!!!!!
BM
Bridgette M's updateReviewer Update
03 Sept 2018, 16:08Aug 2018 and my query which was escalated in March 2018 is still not resolved. Instead my line gets suspended and the account is handed over to legal department. I don't understand if there are one queries escalated after the other but no one seem to resolve it, but quick to take false actions.
The service is extremely horrible, the consultants are very impatient and quick to escalate. Regardless of all the trails and trails of email confirmations, no one can resolve the query...
This is extremely sad and straining....
BM
Bridgette M's update03 Sept 2018, 16:08
Reviewer Update
Aug 2018 and my query which was escalated in March 2018 is still not resolved. Instead my line gets suspended and the account is handed over to legal department. I don't understand if there are one queries escalated after the other but no one seem to resolve it, but quick to take false actions.
The service is extremely horrible, the consultants are very impatient and quick to escalate. Regardless of all the trails and trails of email confirmations, no one can resolve the query...
This is extremely sad and straining....
BM
Bridgette M's updateReviewer Update
03 Sept 2018, 16:08Aug 2018 and my query which was escalated in March 2018 is still not resolved. Instead my line gets suspended and the account is handed over to legal department. I don't understand if there are one queries escalated after the other but no one seem to resolve it, but quick to take false actions.
The service is extremely horrible, the consultants are very impatient and quick to escalate. Regardless of all the trails and trails of email confirmations, no one can resolve the query...
This is extremely sad and straining....
BM
Bridgette M's update03 Sept 2018, 16:08
Reviewer Update
Aug 2018 and my query which was escalated in March 2018 is still not resolved. Instead my line gets suspended and the account is handed over to legal department. I don't understand if there are one queries escalated after the other but no one seem to resolve it, but quick to take false actions.
The service is extremely horrible, the consultants are very impatient and quick to escalate. Regardless of all the trails and trails of email confirmations, no one can resolve the query...
This is extremely sad and straining....