Bad service

I received a MTN I phone 8+ at Menlyn MTN. The contract was approved three months back and I have not yet received a debit to my account till today. I went to the store three times and spoke to different MTN consultant and they give me the same answer. Every time I had to stand in a queue to receive assistance. All I want is to pay my contract before my ITC reflects me as a bad payer. I requested to speak to the manager but Bianca said there is no management around. My phone is blocked and I use it for business. I am told by consultants to be patient the debit will run but nothing happens.

This is my forth time standing in the queue for 20 minutes waiting for assistance, I have to drive and use my petrol to deal with this query and I took the contract with good faith that I will receive service that is worth my money as a client.

The store manager is Owen and I dont understand how the store operatates with no management available in the afternoon????

I need this problem to be resolved and the phone unlocked urgently because I use it for business. I am told to pay for two month's on who's error???

Can someone who cares about service respond to this mistreatment.