bM
boitumelo M
1 reviews | Active since Jun 2018
26 Jun 2018, 15:08
bad service
I have sent many emails to the MTN legal department and they do not bother to respond to emails.I have requested you to reinstate the debit order i have being paying the account for months cash,the debit order was not done and nobody bothers to respond to my emails.
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Replies (2)
MTN South Africa's replyOfficial
26 Jun 2018, 18:15Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have reinstated the debit order to the 20th as per your request and reconnected your services,please make a cash payment of R636.98 by month end.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply26 Jun 2018, 18:15
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have reinstated the debit order to the 20th as per your request and reconnected your services,please make a cash payment of R636.98 by month end.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
bM
boitumelo M's updateReviewer Update
27 Jun 2018, 08:23I said the 15th not the 20th .Can I get the statement send to my postal address every month.
bM
boitumelo M's update27 Jun 2018, 08:23
Reviewer Update
I said the 15th not the 20th .Can I get the statement send to my postal address every month.