TH
Tsholo H
1 reviews | Active since Jul 2011
21 Jun 2018, 19:40
Bad service
I went to MTN store in Carletonville town close to clicks today for a laptop contract application.I had my Id smart card,payslip and 3 months bank statement with me. The white lady at help desk didn't seem keen to assist me hence she looked for documents that are not even originally required to apply for a laptop contract.To me that seemed like she dismissing me simply because she wasn't eager to assist.She did mention that I should go fetch a proof of residence and I understood the reason for that although my address is reflecting on a bank statement I still understood but when she asked of my driver's license as part of required documents I knew at that moment that she's not keen to assist at all.
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Replies (2)
MTN South Africa's replyOfficial
21 Jun 2018, 21:04Thank you for your post.
We sincere apologized for any inconvenience incurred.
The complaint is escalated to the Regional store managers to intervene with the complaint regarding the service received at the store.
The store will be in contact with you.
For a new client the following information is needed:
New Contract – Consumer
Copy of complete Subscriber Agreement (will be completed at store)
Bar Coded Copy of ID / Passport
Copy of Cancelled Cheque / Bank Statement
Copy of Salary Slip for 3 months
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply21 Jun 2018, 21:04
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The complaint is escalated to the Regional store managers to intervene with the complaint regarding the service received at the store.
The store will be in contact with you.
For a new client the following information is needed:
New Contract – Consumer
Copy of complete Subscriber Agreement (will be completed at store)
Bar Coded Copy of ID / Passport
Copy of Cancelled Cheque / Bank Statement
Copy of Salary Slip for 3 months
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
21 Jun 2018, 21:11Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the carltonville Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply21 Jun 2018, 21:11
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the carltonville Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,