Bad service

MTN customer services absolutely suck! I have been too 3 MTN stores over the last 2 days to do a sim swop, none of which could assist me. St George's Mall - did not have a manager to overide it! Grand Central - were offline and did not know when they would go online again; Golden Acre - were offline and did not know when they would go online again. Called into the 083 135 and customer services could not tell me if all the stores in Cape Town were offline! Always quick to debit your account but when help needed just find your own way!!!