Bad service
I went into mtn clearwater 2 weeks ago to do a simple sim swap. I phoned them 3 times already to find out why the mtn head office says the sim swap wasn't done. And they keep me on hold. During the second call they told me that the did the sim swap and I shouldn't switch my device on for 24 hours. I did that and still the sim card isn't working. I feel that it's not fair that I had to pay for a sim swap and nothing was done. 2 weeks later.
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
20 Jun 2018, 06:46Good day Ash,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the correct sim card no to which the sim swap as to be done on. Once received, I will escalate your complaint to our billing ops team as they deal with our live system and will ensure that the sim swap has in fact gone through.
Kind regards,
Ishie.
Complaints Management Team
Best regards,
MTN South Africa's reply20 Jun 2018, 06:46
Official
Good day Ash,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the correct sim card no to which the sim swap as to be done on. Once received, I will escalate your complaint to our billing ops team as they deal with our live system and will ensure that the sim swap has in fact gone through.
Kind regards,
Ishie.
Complaints Management Team
Best regards,
's updateReviewer Update
21 Jun 2018, 12:05***... thank you you for helping me. It really means alot
's update21 Jun 2018, 12:05
Reviewer Update
***... thank you you for helping me. It really means alot
's updateReviewer Update
22 Jul 2018, 19:57Still no help
's update22 Jul 2018, 19:57
Reviewer Update
Still no help