MK
MURITANIA K
1 reviews | Active since May 2018
12 Jun 2018, 15:22
Bad service
Good day
I spoke to a mtn retentions consultant on the 30/04/2018 the consultant phone me to inform me about that I'm due for a upgrade I ask her that I rather need cancel the contract she insisted that mtn have a special deal for us contact holder and that I will get a new sim card andI can cancel at any time it is a month to month contract not a 24 months contract so I sign up today I phone retentions to cancel the consultant told mtnwillhave to pay a R800 for a cancellation fee which no one told methe1st time they spoke to me about it and up till today I did not get the sim card I pay basically for free I don't use the data and have no sim....
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MTN South Africa's replyOfficial
13 Jun 2018, 07:06Good day Muritania,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note we have sent a request through to our cancellations department to contact you as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply13 Jun 2018, 07:06
Official
Good day Muritania,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note we have sent a request through to our cancellations department to contact you as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,