1 reviews | Active since May 2018

08 Jun 2018, 08:32

Bad Service

Item: MTN South Africa
Rating: 1
Author: Bongiwe N

I am really disappointed with the service that MTN is offering. I called MTN on the 25th May 2018 with regards to my MTN Account which I have been struggling to settle as from the year 2016. I have been calling MTN and they promise to call within 7 working days which has been happening since 2016. I wrote a review on Hellopeter on the 25th May 2018 and (Willem Jnr Loots) from the Complaints Department said he was going to assist me. I left all my particulars for them to follow up on this frustrating matter but no one is giving me feedback.

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Replies (1)

MTN South Africa's replyOfficial

12 Jun 2018, 11:11

Dear Bongiwe,

See below email sent to MBD to assist with with the payment arrangement, they will be in touch.

Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.

----------------------------------------------------------------------------

From: Willem Jnr Loots [ MTN South Africa ]

Sent: Tuesday, 12 June 2018 11:08 AM
To: '***'
Cc: 'Bongiwe Nxaba'
Subject:

Good morning Bongiwe,

Thank you for your email, please accept my sincere apologies for my delayed response.

Please MBD shall be able to assist you by making the payment arrangement as they have a received a copy of the file.

Yello

Thank you for the email request.

Please collect on the account.

I will check if this account was not on the rotational file.

Kind regards,

Gemini Plaatjies

Legal Department

MTN SA

Reference Number: ***7

@Zukiswa I trust that you are well.

Kindly advise if a payment arrangement has been made for the customer as requested.

Your assistance shall be greatly appreciated.

Thank you

------------------------------------------------------------------

Sincerely,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

MTN South Africa's reply12 Jun 2018, 11:11

Official