DM
Doreen M
1 reviews | Active since Oct 2016
06 Jun 2018, 23:36
Bad service
Bado service everymonth my line gets disconnected with no apprent reason . I did call your contract and was told it was done with no apprent reason. I should log on within 5min it will be ok. 30 min later line still nothe working I end up buying data to do transaction. This haserves been happening for the past 3months. Cancel that contract don't ever debit my account and send me closed letters will open a contract somewhere where they know what clients services is
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Replies (2)
MTN South Africa's replyOfficial
08 Jun 2018, 09:56Thank you for your post.
We sincere apologized for any inconvenience incurred.
The line was suspended due to your credit limit reached .
Your account is billed for content charges that push up the usage on the account and to reach the credit limit.
Content usage:
SDP CMO GateWay Communications SDP Content VUCLIP VIDEOS
SDP CMO DIGITAL MATERIAL SDP Content -Top women
Basebone
SDPCMO UPSTREAM SYSTEMS SDP Content
SDPCMO UPSTREAM SYSTEMS SDP Content charge
We have sent the request to the credit management department to increase the credit limit from R362.70 with R250.00
Please remove your sim card from the ****le, place the sim card in another device and check content service on a regular base. *136*5#
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
If the contract has not expired yet and you request to cancel the contract early termination fee will apply.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply08 Jun 2018, 09:56
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The line was suspended due to your credit limit reached .
Your account is billed for content charges that push up the usage on the account and to reach the credit limit.
Content usage:
SDP CMO GateWay Communications SDP Content VUCLIP VIDEOS
SDP CMO DIGITAL MATERIAL SDP Content -Top women
Basebone
SDPCMO UPSTREAM SYSTEMS SDP Content
SDPCMO UPSTREAM SYSTEMS SDP Content charge
We have sent the request to the credit management department to increase the credit limit from R362.70 with R250.00
Please remove your sim card from the ****le, place the sim card in another device and check content service on a regular base. *136*5#
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
If the contract has not expired yet and you request to cancel the contract early termination fee will apply.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
DM
Doreen M's updateReviewer Update
01 Aug 2018, 12:51Hi Alice
I totally disagree with this as it was checked by the consultant and it showed that there is not such . The sim card from the 3g was removed and place in a cell phone and we have checked for the content service why should i check it on a regular basis . I don have time for that . I want my money paid back into my account if not i will cancel the contract and use another service provider lodge a complaint with the ombudsman
DM
Doreen M's update01 Aug 2018, 12:51
Reviewer Update
Hi Alice
I totally disagree with this as it was checked by the consultant and it showed that there is not such . The sim card from the 3g was removed and place in a cell phone and we have checked for the content service why should i check it on a regular basis . I don have time for that . I want my money paid back into my account if not i will cancel the contract and use another service provider lodge a complaint with the ombudsman