Bad Service
I am very unhappy with the way MTN Insurance handle my claim in the first plays they tell me that my account is not up to date than they say the cliam is declined but my account is up to date. My claim was send in on the 6 of March 2018 and i have to phone in every day without success but they take my money every month Whey Do We Pay For Insurance and when it come to payout they don't deliver the service that they promise u.
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MTN South Africa's replyOfficial
24 May 2018, 04:52Good day Abraham,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to our insurance management for urgent assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply24 May 2018, 04:52
Official
Good day Abraham,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to our insurance management for urgent assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,