RE
Ruan E
1 reviews | Active since May 2018
19 May 2018, 07:18
Bad Service
I went to Wonderboom Juction to pay my account in cash. They took the amount and then on 18/05/2018 they suspend my sim card, I cant sms or receive any calls of call out on the number, when I phoned customer care they dont want to help me because the contract is under my father's name, but damn they cant just see if the payment was received. Now my phone is off until the end of the month and they want me to pay the entire month's amount? Bad service from MTN wonderboom juction and customer care.
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MTN South Africa's replyOfficial
21 May 2018, 21:36Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the payment of R725.00 have been received and we have reconnected the line it should take within 2 to 24hrs to be reconnected.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply21 May 2018, 21:36
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the payment of R725.00 have been received and we have reconnected the line it should take within 2 to 24hrs to be reconnected.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,