Bad service

I want to complain about the bad service at Mtn,I’m angry about the fact every month you return my debit order ,I always have funds on my bank account as attached on my bank statement,every month my service is suspended and I have the hussle of going to an Mtn branch which is time consuming for me and this month in particular it took more than 24 hours for my service to be reactivated which is bad for business cause I couldn’t contact my jumping castle customers.I have gone to my bank as well and they’ve informed me that’s it’s an error on your side that you debit the account and return the debit order again.I have spoken to other MTN customers and they face the same problems with you in terms of debit orders being returned.I want this to stop and never occur again and I need you to compensate me for my time and business loss on my end because of your error.I want you to refund me the late fee amount that’s charged when you miss a direct debit.Last month and the month before this ,the past 5 months actually the same thing has been happening and to make it worse I once called your customer services agents and they had confirmed that the payment had gone through and when I received an sms saying my service will be suspended another one of your customer services agents confirmed that it was a system error sms’s Were going out in error saying that.My I.d number is ********** 489085 and the number I used to call you was ********** 386.

I hope this will be dealt with before I forward this to the ombudsman cause this is effecting my credit score if my account is always in arrears,I want that to be looked into aswell