tM
tonic M
1 reviews | Active since May 2018
08 May 2018, 08:13
bad service
i have made sim swap on the 04 may 2018 and they told me i should wait for 2 hours to 24 hours when i called them again on the 05 may they told me the sim swap has been escalated still today they are telling the same thing, worse my sim card is linked to all my personal staff there is no way that i can get calls or make call. worse the consulted they giving me a bad attitude on the phone call , i cant do anything am missing on the lot of things.
best regards
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MTN South Africa's replyOfficial
14 May 2018, 12:41Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have tried to all you we cannot get trough to you.
If this is not as yet resolved we require the following:
Cell number in question for the sim swap
Sim Card number
Please contact me on *** for further assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply14 May 2018, 12:41
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have tried to all you we cannot get trough to you.
If this is not as yet resolved we require the following:
Cell number in question for the sim swap
Sim Card number
Please contact me on *** for further assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,