1 reviews | Active since Apr 2012
Bad service
I want to cancel my contract with MTN. I just had enough. Ever since I upgrade from my blackberry to my Sony Z2 all that I received from MTN is a very high cellphone account and a phone with a constant red cross for signal and it doesn't help to complain. My cellphone account went up from plus minus R400 per month to over R2000 per month. My kids,husband and clients complain that when they phone my number another lady answer the phone that they don't know and on my statement is transactions that I don't know what or who it is, my phone don't have signal when I'm at home and I live on the farm,I cannot drive to town every time I want to talk to my kids over whatsapp, my phones programs don't gets upgraded because no signal and when I'm in the city I to scared to download the upgrades because my account is already over the limit. All that MTN says is that they will look into it, after 3months with complains, a very high cellphone account that I believe belongs to someone els, no reception, I would like to know what can I do to get my contract cancelled.
Thank you for bring the matter to our attention.
Please accept our apologies for the inconvenience caused as a result of this. Our records show that your data charges were validated and a Network report was sent to you.
Kindly furnish us with more information regarding the Network issues in order for us to escalate this to our Coverage desk to investigate it further; please populate the below template list, forward it to our Coverage contact center hub on *** or you can also contact them on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Regards,
Ebbedene
REQ:***
Thank you for bring the matter to our attention.
Please accept our apologies for the inconvenience caused as a result of this. Our records show that your data charges were validated and a Network report was sent to you.
Kindly furnish us with more information regarding the Network issues in order for us to escalate this to our Coverage desk to investigate it further; please populate the below template list, forward it to our Coverage contact center hub on *** or you can also contact them on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Regards,
Ebbedene
REQ:***