Bad Service
Mtn is one of the worse companies to deal with. You can call their cell centers or stores and their phones just ring.
I am trying to get hold of their accounts department with no joy. Once they receive your business their after service is pathetic.
No one does anything about helping you.
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MTN South Africa's replyOfficial
02 May 2018, 15:54Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that the matter where you are not able to call *** and other numbers on MTN network using MTN to MTN minutes from ***, is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible. The logged ticket#: ***.
Your debit order date was changed earlier to the 7th and your next debit order will be on the 2018-06-07, for invoice dated 2018-05-13.
A goodwill amount of R100.00 is credited to your number and will reflect on your MTN account within 24 hours.. I trust this will restore your faith in us.
Warm regards,
Eunice
Complaint analyst.
Best regards,
MTN South Africa's reply02 May 2018, 15:54
Official
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that the matter where you are not able to call *** and other numbers on MTN network using MTN to MTN minutes from ***, is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible. The logged ticket#: ***.
Your debit order date was changed earlier to the 7th and your next debit order will be on the 2018-06-07, for invoice dated 2018-05-13.
A goodwill amount of R100.00 is credited to your number and will reflect on your MTN account within 24 hours.. I trust this will restore your faith in us.
Warm regards,
Eunice
Complaint analyst.
Best regards,