1 reviews | Active since Sept 2015
I had about 75mb of data and about R123. 00 of airtime.
As I was on the internet the connection stopped. I was checking my data before I went on the internet. That was about 5min on the internet and suddenly the connection got cut without mtn informing me "Data depleted".
When I checked my airtime again after 5min of browsing through internet and of checking my balance I found my new balance to be R0 of airtime and 0mb.
Litterally 5min got R123. 00 to R0. Really mtn? And on top of that I got the msg which state "data depleted" while I was speaking to the consultant (on 135) while I was still busy logging a query.
Then I also have trouble on purchasing data and take 4-50days to reflect. My wife requested data on Monday, but still not reflecting on her side. It was escalated and solved still not reflecting. This is huge issues and very huge concerns to the customer.
This is highly unlikely of MTN. The standard of mtn is busy falling apart.
Good day Klaus,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the exact date and time of the above taking place so that our billing department may investigate your complaint. Once received, we may locate where the data and airtime was used.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Klaus,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the exact date and time of the above taking place so that our billing department may investigate your complaint. Once received, we may locate where the data and airtime was used.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
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