1 reviews | Active since Jan 2016
Bad service
Hi - I app**** for a new contract on line on the 18th of the consultant called me on the 23rd and finalized the application. She advised that I will get an SMS and a courier company will contact me same day or the following day. No one called me until I took initiative to call only to be told that DSV (courier) is fully booked I will only receive my parcel on the 2nd of May while I will be on leave. This is completely unacceptable, I cant accept us bad service.
Dear Valued Customer,
We acknowledge the receipt of your complaints and apologise for any inconvenience experienced.
Kindly be advised that we have engaged with our Sales department to make contact with you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We acknowledge the receipt of your complaints and apologise for any inconvenience experienced.
Kindly be advised that we have engaged with our Sales department to make contact with you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,