HB
Henry B
1 reviews | Active since Mar 2009
13 Apr 2018, 14:12
Bad service
I signed a Mtn 8 gig data special for R89 on 30 Jan 2018. This contract could not be activated due to the mtn sim card was used by vox telecom(see a previous hello peter complaint). I had to purchase a new mtn sim card and signed a new contract another contract for 30 Jan 2018 and the sevice was only activated on12 March 2018 due to the voxtelecom mtn sim card.A. I was shocked when I received my first account for R274.15. My contract reads R89.00 per month. I approached mtn Heidelberg Mall with the account on11 April 2018 and was told they will look at it and I must come back on 13 April 2018. To I was informed that they can’t help me because of stock take and their system is not working. Kindly investigate and explain why the account is R274.15 and not R89.00 as per contract. The account is also riddled with recurring int, subs fee, connection charge, fee discount, service fee and connection discount. Also with – and + Invoice no E ********** 29; acc no A ********** ; inv date 11/3/2018; cell no ********** . Cell no ********** 316
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Replies (2)
MTN South Africa's replyOfficial
25 Apr 2018, 08:11Dear Henry,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note you were charged pro rata on the first invoice that was generated. Kindly note I have emailed you copy of the invoice for your perusal.
Please review and if you see any discrepancies please let us know. Going forward you will only pay R89.00 a month.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply25 Apr 2018, 08:11
Official
Dear Henry,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note you were charged pro rata on the first invoice that was generated. Kindly note I have emailed you copy of the invoice for your perusal.
Please review and if you see any discrepancies please let us know. Going forward you will only pay R89.00 a month.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
HB
Henry B's updateReviewer Update
25 Apr 2018, 15:46I still don't understand how a full month and pro rata can be R274.15. Two full months alone should be at the most R89 +R 89 = R178.00. With the pro rata it should be less???????? the first account still does not make sense. The account is also riddled with recurring int, subs fee, connection charge, fee discount, service fee and connection discount. Is the account made up of pro rata+current and advanced recoveries. Kindly specify in detail how this account was made up. The contract does not specify all the extra/hidden costs. The consultant also did not tell me about the extra/hidden costs. It is also unjust and unfair not to warn the client of the hidden costs.
Kindly also make sure that my invoice should be emailed to ***
HB
Henry B's update25 Apr 2018, 15:46
Reviewer Update
I still don't understand how a full month and pro rata can be R274.15. Two full months alone should be at the most R89 +R 89 = R178.00. With the pro rata it should be less???????? the first account still does not make sense. The account is also riddled with recurring int, subs fee, connection charge, fee discount, service fee and connection discount. Is the account made up of pro rata+current and advanced recoveries. Kindly specify in detail how this account was made up. The contract does not specify all the extra/hidden costs. The consultant also did not tell me about the extra/hidden costs. It is also unjust and unfair not to warn the client of the hidden costs.
Kindly also make sure that my invoice should be emailed to ***