VT
Valencia T
1 reviews | Active since Mar 2018
26 Mar 2018, 20:33
Bad service
I can not use my Sim card and I can't do my work or personal things my phone and Sim card is damaged.
I have been struggling since Friday to do a Sim swap. When I went into the store they told me they cannot do it as they are updating their systems. I have been there all weekend and it is still not fixed. Now I am paying for services I cannot use. If that is not bad enough I am loosing out on business as my sim card is inactive.
I asked them if I could not do a cancelation of the contract to do a manual Sim swap and they said they could not do it at the time. I needed to come back and even then I would first need the cancelation to be through before the Sim swap could be done.
I am so angry how can they tell paying custermors that. Why did they not inform us and put measures into place before doing this? It is very unprofessional
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Replies (1)
MTN South Africa's replyOfficial
03 Apr 2018, 00:45Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do apologized due to the store updating/changing their systems.
Please visit any other MTN store to assist you with the sim swap.
You may contact the Retentions department to assist you with the cancellation of the contract and to convert the number to prepaid function, 808 will transfer your call to them.
Kind Regards.
Alice van der Merwe
Best regards,
MTN South Africa's reply03 Apr 2018, 00:45
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do apologized due to the store updating/changing their systems.
Please visit any other MTN store to assist you with the sim swap.
You may contact the Retentions department to assist you with the cancellation of the contract and to convert the number to prepaid function, 808 will transfer your call to them.
Kind Regards.
Alice van der Merwe
Best regards,