Bad service

Absolutely shocking bad service. I upgraded my contract 01 December 2017 then in January and February I was charged an extra R260 each month.

I then queried this with call center and I was told they can help I must just go to the store I upgraded to. I then did this and was told a 2gb bundle was not removed in error it was now done and would be reimbursed. To date no money has been paid back and no reassurance that it was removed.

I have been a client for 7 years and I can't believe the bad service I was offered.