TN
Trida N
1 reviews | Active since Jul 2009
13 Mar 2018, 20:40
Bad service
I blacklisted the phone last week. The phone was recovered and when I called 808 nobody could assist me. Each time I called I was given a different story. It is like nobody knew the procedure. I have made 8 phone calls between Sunday and today however nobody could give me a constructive feedback in terms of how to unblacklist the phone
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MTN South Africa's replyOfficial
14 Mar 2018, 09:26Good day Trida,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that I have had a look on your acc. Call centre agents have requested documents from you. The process to unblacklist your device, you need to provide us with your a copy of your ID, an Affidavit from the police as well as proof of purchase of the device. I see on another call, the notes state that you have submitted insufficient documentation. In order for us to swiftly resolve your complaint, kindly attach the said requirements so that we may close this query.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply14 Mar 2018, 09:26
Official
Good day Trida,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that I have had a look on your acc. Call centre agents have requested documents from you. The process to unblacklist your device, you need to provide us with your a copy of your ID, an Affidavit from the police as well as proof of purchase of the device. I see on another call, the notes state that you have submitted insufficient documentation. In order for us to swiftly resolve your complaint, kindly attach the said requirements so that we may close this query.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,