Bad service

Item: MTN South Africa
Rating: 1
Author: mariette J

I have phoned the online store and only upgraded my sim the sales person told me, because it is only a sim I can add a phone at any time or cancell my contract at any time. That this contract is a month to month contract. I wanted to add a phone today and they said I can only upgrade in 2019. Well I think I whant to cancell my contract now. This is not acceptable. I AM NOT A HAPPY CUSTOMER

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

15 Mar 2018, 09:20

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have reversed the term date back to 2018-02-15. Please visit the MTN Store to assist you with the upgrade for your device

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's reply15 Mar 2018, 09:20

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have reversed the term date back to 2018-02-15. Please visit the MTN Store to assist you with the upgrade for your device

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

mariette J's updateReviewer Update

15 Mar 2018, 09:45

Thank you

mariette J's update15 Mar 2018, 09:45

Reviewer Update

Thank you