cR
crizalde R
1 reviews | Active since Oct 2011
10 Sept 2015, 09:40
bad service
kindly note I have just purchased a phone and the phone does not charge 100% I am highly irate and would like urgent assistance. I have received poor service and incorrect numbers from the following call centre agents sakile/zimkita/nolwazi, all of them provided me with incorrect numbers.
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MTN South Africa's replyOfficial
10 Sept 2015, 11:21Hello zalde,
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
If you discover any fault or defect in the Mobile Device within 7 (seven) days of receiving it, you must return the Mobile Device to MTN SP immediately in the same condition and packaging as the Mobile Device was delivered to you, along with the proof of purchase(the invoice and proof of delivery waybill documents).
If the device is older than 7 days and within 6 months, you may return it to the store or our repair centre for a 6 month warranty repair or return. It must be in the same condition and packaging as when your received it. You must also have your proof of purchase when dropping it off.
We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
If you discover any fault or defect in the Mobile Device within 7 (seven) days of receiving it, you must return the Mobile Device to MTN SP immediately in the same condition and packaging as the Mobile Device was delivered to you, along with the proof of purchase(the invoice and proof of delivery waybill documents).
If the device is older than 7 days and within 6 months, you may return it to the store or our repair centre for a 6 month warranty repair or return. It must be in the same condition and packaging as when your received it. You must also have your proof of purchase when dropping it off.
We look forward to improving on the service delivery to you.
Regards
Veronica
MTN South Africa's reply10 Sept 2015, 11:21
Official
Hello zalde,
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
If you discover any fault or defect in the Mobile Device within 7 (seven) days of receiving it, you must return the Mobile Device to MTN SP immediately in the same condition and packaging as the Mobile Device was delivered to you, along with the proof of purchase(the invoice and proof of delivery waybill documents).
If the device is older than 7 days and within 6 months, you may return it to the store or our repair centre for a 6 month warranty repair or return. It must be in the same condition and packaging as when your received it. You must also have your proof of purchase when dropping it off.
We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
If you discover any fault or defect in the Mobile Device within 7 (seven) days of receiving it, you must return the Mobile Device to MTN SP immediately in the same condition and packaging as the Mobile Device was delivered to you, along with the proof of purchase(the invoice and proof of delivery waybill documents).
If the device is older than 7 days and within 6 months, you may return it to the store or our repair centre for a 6 month warranty repair or return. It must be in the same condition and packaging as when your received it. You must also have your proof of purchase when dropping it off.
We look forward to improving on the service delivery to you.
Regards
Veronica