1 reviews | Active since Mar 2018
BAD SERVICE
Today I called 173 and firstly the agent who answered was so dead it was like she does not want to be at work. I had to repeat my number to her 3 times. Upon assisting with my sim swap she asked that I confirm my frequently dialled numbers which I did, I stated the number I call EVERYDAY which is my mothers very rudely she disputed that funny enough via the self service option same no appears. I managed to perform the sim swap myself but I just feel someone must talk to her customer service s****s are just pathetic. I was disappointed in her because MTN always provides good service to me just one rotten apple that will ruin for everyone.
Dear Thembi,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We thankful that you managed to sim swap and as an apology we will be loading your number with R100 airtime.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Management to take corrective measures in accordance with our Service level agreements.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Dear Thembi,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We thankful that you managed to sim swap and as an apology we will be loading your number with R100 airtime.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Management to take corrective measures in accordance with our Service level agreements.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,