GD
Garth D
1 reviews | Active since Sept 2014
09 Sept 2015, 13:35
Bad service
I have a data line *** (1 gig) limited by credit limit <br> loaded as per package and once used up call 808 to load a further 1 gig once off , but now find out agents are loading it as a recurring bundles.<br> Not following instruction .and I must suffer this is not fair please look into and make sure that it is not recurring . Once 1 gig bundle is finished not to be reloaded with out customer authorization . Please look into and cancel all recurring bundles . so I just have standard bundle of 1 gig and give feedback . [Email Removed]
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
09 Sept 2015, 14:27Hello grdel,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of your dissatisfaction with the competitiveness of our data bundles, because it is only through such feedback that we can identify and improve on our product offerings.
Please note that a credit will be passed for the data bundle charged on your account and the 1GB recurring bundle has been removed as per your request.
Best regards
Mantoa
***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of your dissatisfaction with the competitiveness of our data bundles, because it is only through such feedback that we can identify and improve on our product offerings.
Please note that a credit will be passed for the data bundle charged on your account and the 1GB recurring bundle has been removed as per your request.
Best regards
Mantoa
***
MTN South Africa's reply09 Sept 2015, 14:27
Official
Hello grdel,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of your dissatisfaction with the competitiveness of our data bundles, because it is only through such feedback that we can identify and improve on our product offerings.
Please note that a credit will be passed for the data bundle charged on your account and the 1GB recurring bundle has been removed as per your request.
Best regards
Mantoa
***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of your dissatisfaction with the competitiveness of our data bundles, because it is only through such feedback that we can identify and improve on our product offerings.
Please note that a credit will be passed for the data bundle charged on your account and the 1GB recurring bundle has been removed as per your request.
Best regards
Mantoa
***