1 reviews | Active since Feb 2018
Bad Service
I upgraded one of my lines at the MTN Cradlestone Mall branch on 02 February 2018 with Bongani, the upgrade was a bundle deal for a Samsung J7 Pro Smartphone and Galaxy Tab A for which I received a new simcard. The new simcard for the tablet was supposed to be activated so I could receive the 500mb promised in the February Yellotrader.
It has been three weeks since this upgrade and the new simcard for the tablet has still not been activated. I've spoken to Bongani and Thato at Cradlestone Mall more than once in these three weeks and again this morning, Bongani promised me the manager of the shop will phone me to give an update. Again I have received no response.
I find the service of this branch shocking, I have never had a problem with any other branch in the 18 years I have been using MTN. This one branch is really giving MTN a bad name with their bad service.
Good day Adele,
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Upgrades Management and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie.
Best regards,
Good day Adele,
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Upgrades Management and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie.
Best regards,