KM
Kungiwe M
1 reviews | Active since Jan 2018
02 Feb 2018, 18:49
Bad service
I wanted to know about a missing airtime and about 5 consultants told me different stories of what happened to my airtime. Was told to send an email to customer service and they sent it to 173 supervisors and they responded with their story and they said they were going to listen to the calls but they never got back to me and now they are ignoring my emails both at customer service and 173 supervisors.
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MTN South Africa's replyOfficial
06 Feb 2018, 14:30Good day Kungiwe,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per our telephonic conversation, kindly please provide us with a more detailed airtime query together with the date of incident so we can investigate and assist further. You can respond to this post by email to *** so we can assist further.
We trust that you find the above in order and we look forward to being of service to you.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
MTN South Africa's reply06 Feb 2018, 14:30
Official
Good day Kungiwe,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As per our telephonic conversation, kindly please provide us with a more detailed airtime query together with the date of incident so we can investigate and assist further. You can respond to this post by email to *** so we can assist further.
We trust that you find the above in order and we look forward to being of service to you.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,