CS
Cherissa S
1 reviews | Active since Oct 2015
01 Feb 2018, 14:17
BAD SERVICE
Did a change of ownership on the number that I am currently using. My application was approved within a day. The branch can't tell me how long it will take or when it will be done, apparently there's a problem with the system and MTN needs to sort this out. After numerous phone calls, still not sorted.
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MTN South Africa's replyOfficial
06 Feb 2018, 09:46Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
As per our telephone we have engaged with our vetting department and they have reversed your application due to incorrect documents provided,please visit the store for the correct documents to be submitted.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply06 Feb 2018, 09:46
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
As per our telephone we have engaged with our vetting department and they have reversed your application due to incorrect documents provided,please visit the store for the correct documents to be submitted.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,