Bad Service!
Please correct me if I am wrong. I have two contracts with Mtn and one contract I terminated on the 22nd of December 2017. The contract loads on the 12th of each month. The debit order goes off on the 15th of the month. According to Mtn, I do not pay in advance but I am "behind". As I understand, on the 15th of January, I paid for December the full amount for both contracts. I paid for the contract that was terminated from the 12th of December to the 22nd of December. which is fair and correct How can it be that I have to pay for the phone from 23 December to 12th January if the contract does not exist anymore? I tried for an explanation from the person at the call centre but the attitude I got was totally unacceptable.
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MTN South Africa's replyOfficial
17 Jan 2018, 15:08Good day,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
According to your profile your payments are a month in arrears. How this works is evident in your statement see below:
- Your total invoice in 2017-November-11 was R594.50 and this was only debited from your account on the 2017-December-15
- Your total invoice in 2017-December-11 was R524.50 and this was only debited from your account on the 2018-January-15
- And then your total invoice in 2018-January-11 is R380.50 and this will only debited from your account on the 2018-February-15. This then means that your were not Billed for the number you cancelled in December as per your concerns.
We hope that we managed to address your concerns.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply17 Jan 2018, 15:08
Official
Good day,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
According to your profile your payments are a month in arrears. How this works is evident in your statement see below:
- Your total invoice in 2017-November-11 was R594.50 and this was only debited from your account on the 2017-December-15
- Your total invoice in 2017-December-11 was R524.50 and this was only debited from your account on the 2018-January-15
- And then your total invoice in 2018-January-11 is R380.50 and this will only debited from your account on the 2018-February-15. This then means that your were not Billed for the number you cancelled in December as per your concerns.
We hope that we managed to address your concerns.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,