1 reviews | Active since Mar 2009
bad service
I app**** to transfer my company contract to my existing mtn account. I was asked how much is my income and a week later, after I had to phone, I learnt that was application was rejected due to overcommitted financial obligations. Not once did anyone requested any afordibility breakdown from me. Three months ago I paid cash for my wife's new car and now I can not get a cell contract approved ! Besides that my company is giving me an allowance to transfer the contract to my own name, so this does not even come out of my current salary !<br> I have two other contracts with MTN which I am going to cancel because after being with MTN for 20 years, this is the type of service we get ! Shocking !
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Warm regards,
Keitumetse
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Warm regards,
Keitumetse
REQ:***
Best regards,