1 reviews | Active since Jan 2015
BAD SERVICE
this has been the worst EXPERIENCE - I done my insurance claim for lost Iphone, claim is approved and they said I would receive a new Iphone - I am still waiting , they not assisting me with a Loan fone , and I requested a different make of phone which they are refusing me of - first of all who is paying for this phone contract , do I not have the right do decide for a different phone , they tell me I should track the phone , SHOULD THEY NOT TRACK THIS PHONE - how am I even suppose to do this because I don't even have a phone to phone from in the First Place ... THIS IS UTTER BAD SERVICE - WORST I HAVE EVER EXPERIANCE , I will cancel this contract with Immediate affect - **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,