TP
Tshepo P
1 reviews | Active since Feb 2015
17 Feb 2015, 13:48
BAD SERVICE
I sent my cell phone to the MTN store at the Glen Mall for repairs, I was told that they will send it to their repairs department, They told me my cell phone will be ready after 15 days, it is now 23 days without their response. Every time I go to the store, I am told the cell phone is not ready yet or it hasn't been returned. Every time I contact the repairs department, no one answers. I find it very disturbing and unprofessional to hold on the line for 2hours with any answer.<br> <br> Can I request that someone contact me before close of business TODAY!
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MTN South Africa's replyOfficial
06 Mar 2015, 10:33Hello tshepo.pieterson,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to be assisted further you will have to liaise with the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to be assisted further you will have to liaise with the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply06 Mar 2015, 10:33
Official
Hello tshepo.pieterson,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to be assisted further you will have to liaise with the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order to be assisted further you will have to liaise with the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***