1 reviews | Active since Dec 2017
BAD SERVICE
MY DAD HAD COMPLAIN REGARDING HIS MNT DATA ACCOUNT THEY BILLED HIM ALMOST R7000.00 FOR 2 DAY 2/9 AND 5/9 WE PHONED THEM ON THE 27/10/2017 IT IS NOW MORE THAN A MONTH THAT WE WAIT FOR THE *********** PEOPLE OF MTN TO RESOLVE THE PROBLEM. MY DAD IS A PENSIONER AND EVER 2ND DAY WE NEED TO PHONE MTN TO ASK FOR A URL REPORT UNTIL NOW WE DID RECEIVE ANYTHING. I REALY THOUGHT THAT MTN CARE ABOUT THE CUSTOMERS BUT THEY ONLY CARE ABOUT THERE OWN POKETS PLEASE SEE IF WE CAN GET HELP NOW REF: OUT 1ST REF ********** 91052 2ND REF 1- ********** 6464 3RD REF ********** 79 CAN I PLEASE GET A MANAGER THAT KNOWS WHAT HER / SHE IS DOING TO HELP US PLEAES
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the validation was done by the billing department.
Account holder: Mr Brits
MTN ***
The URL report is used as a guide line as to the websites accessed and not used to validate charges. Charges were deemed valid from the CDR which you have received.
The charges have been validated as per the sim serial number provided and usage was generated directly from this sim number.
Kindly be advised that your invoice dated (16 September 2017), has been investigated. Please note that your Reasons why some transactions are high. During those high usage the total transactions that were fetched/downloaded if its big the device will break it down
A device will break this size into files it can handle to avoid any failure during the process of fetching/downloading.
This process of breaking down a big file size is also determined by the speed of a device in which the network will be offering at that particular time. Charges were deemed valid from the CDR which you have received. Current package is a Broadband 2GB (2048MB ) with night express and usage was validated as per below:
Night usage - 24.60MB
Day usage - 10581.90MB
The validation is correct and the account holder need to make arrangement to pay the account, the account is now currently in legal.
The account holder can send a request to the legal department to assist him with the payment arrangement, the email address ***.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the validation was done by the billing department.
Account holder: Mr Brits
MTN ***
The URL report is used as a guide line as to the websites accessed and not used to validate charges. Charges were deemed valid from the CDR which you have received.
The charges have been validated as per the sim serial number provided and usage was generated directly from this sim number.
Kindly be advised that your invoice dated (16 September 2017), has been investigated. Please note that your Reasons why some transactions are high. During those high usage the total transactions that were fetched/downloaded if its big the device will break it down
A device will break this size into files it can handle to avoid any failure during the process of fetching/downloading.
This process of breaking down a big file size is also determined by the speed of a device in which the network will be offering at that particular time. Charges were deemed valid from the CDR which you have received. Current package is a Broadband 2GB (2048MB ) with night express and usage was validated as per below:
Night usage - 24.60MB
Day usage - 10581.90MB
The validation is correct and the account holder need to make arrangement to pay the account, the account is now currently in legal.
The account holder can send a request to the legal department to assist him with the payment arrangement, the email address ***.
Kind Regards,
Alice van der Merwe
Best regards,