AH
Annie H
1 reviews | Active since Jun 2016
06 Dec 2017, 14:26
Bad Service
I went to renew my contract and was told my phone was ready for collection on the 1st Dec. I went there and after 2H15 minutes still did not get my phone. I then informed Queen whom I was dealing with to sort out MTN issues and contact me when my phone is ready. It is now the 6th Dec and I have still not been contacted. The phone numbers for this branch is also incorrect on the web site the ********** belongs to a gentleman and he informed me the number is incorrect on the website. The ********** number just rings.
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MTN South Africa's replyOfficial
06 Dec 2017, 17:41Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply06 Dec 2017, 17:41
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,