TP
Tanya P
1 reviews | Active since Dec 2017
06 Dec 2017, 12:19
Bad Service
I had an upgrade done by MTN and then realised the device I received was not what I wanted which was the Huawei P8 Lite 2017 so then I went to return the device on 10/10/2017 so I could get a different cellphone at Clearwater Mall (near clicks as there are 2 MTN shops) and was assisted by Rosina. She then sent the phone to the main head office to cancel the phone in order to get another cellphone. I was told by head office telephone number ********** 241 that due to system issues I will wait longer to have the phone cancelled. I am now waiting since 10/10 until now which is almost 2 months to get my phone cancelled which is ridiculous. Can a system problem take so long?? I have been getting updates from Zhetu at ********** 241 but then when she is off on leave or off sick then the other person cannot get into the system to find out when this cancellation will be done. I at a point now where I want to cancel my contract and go somewhere else.
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Replies (2)
MTN South Africa's replyOfficial
07 Dec 2017, 09:50Dear valued customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply07 Dec 2017, 09:50
Official
Dear valued customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
TP
Tanya P's updateReviewer Update
30 Dec 2017, 09:15Why is this taking so long? Cancellations department still has not cancelled the phone I sent in. I need a new phone. Please give me the procedure to cancel my contract as very disappointed with service. Been so long with MTN and didn't expect this.
TP
Tanya P's update30 Dec 2017, 09:15
Reviewer Update
Why is this taking so long? Cancellations department still has not cancelled the phone I sent in. I need a new phone. Please give me the procedure to cancel my contract as very disappointed with service. Been so long with MTN and didn't expect this.