1 reviews | Active since Dec 2017
i walked into a mtn store in campus square auckland park looking to buy a screen gard on black friday the 24th a sales consultant by the name of chongo mubanga assisted me she had put the screen gard on my phone i paid R299 and i left a week later on the 30th november 2017 the screen gard came off i took it back spoke to the same sales person telling her the thing came of asking me how did it come off with a very bad stinking attitude the screen gard cracked in the right top corner from not being put on right,shame made fun of me for the screen that was cracked to her friend who is also a sales consultant at mtn chongo the sales consult who assisted me had put the very same thing back on my phone while making fun of me cracking the screen a day later the screen protector came off again i do not appreciate the type of service mtn sales consultant is giving now a days i mean its my money i am paying for it they not doing me any favours no wonder i would rather buy such things on the streets there products and sales s****s is far better then what you get in the stores rude sales consultants is not good for business so i would like to advise mtn customers to be careful of such
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Campus square Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Campus square Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
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