Bad Service
I had take out a new contract with MTN pavilion when they were running their black Friday promotion on Samsung products. I was told to download a certain app so I may redeem the gifts associated with this product. I am having a problem with this and each time I call the store there is no answer on their landlines.
I am witness to sitting in the store and the phone ringing staff ignore the call.
I am having no joy from the store, Samsung and MTN call centre.
MTN call centre staff are really rude and have no way in assisting customers. A lady by the name of Makhosi from the call centre was screaming at me.
I am really disappointed with the service I am receiving. Any off the MTN store that you call never answer their phones.
Really disappointed
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MTN South Africa's replyOfficial
30 Nov 2017, 21:43Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please visit the store to guide you how to redeemed the gifts.
We have escalated the complaint regarding the 808 agent screaming at you. for the recording to be pulled. Apology for the service received.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply30 Nov 2017, 21:43
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please visit the store to guide you how to redeemed the gifts.
We have escalated the complaint regarding the 808 agent screaming at you. for the recording to be pulled. Apology for the service received.
Kind Regards,
Alice van der Merwe
Best regards,