SM
Sibulele M
1 reviews | Active since May 2017
28 Nov 2017, 08:31
Bad service
Again I complained at mtn about the service and how it took more than 2 months for me to eceive my phone then I was promised a month free and to my surprise that was not done. When I try call there is no assistance. I am not sure whether we are supposed to complain before we get good service. We should rather pay hello Peter as it seems it's the only platform to get assistance.
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MTN South Africa's replyOfficial
29 Nov 2017, 13:20Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
Apology that the agent did not honour your credit as per his promise.
We will assist with the promo fee goodwill credit for both lines due to the waiting 2 months for your device.
The credit will reflect next week on the account, credit will be for R437.99. This credit will be used against the next MTN invoices.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply29 Nov 2017, 13:20
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
Apology that the agent did not honour your credit as per his promise.
We will assist with the promo fee goodwill credit for both lines due to the waiting 2 months for your device.
The credit will reflect next week on the account, credit will be for R437.99. This credit will be used against the next MTN invoices.
Kind Regards,
Alice van der Merwe
Best regards,