KN
Khazi N
1 reviews | Active since Nov 2017
27 Nov 2017, 18:10
Bad service
I have been waiting for Mtn to get back to me regarding my complain. no one has bothered to call me back . It simply means they don't care about their clients. I dont want anything to do with mtn anymore. I am going to share with others how bad your service is
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MTN South Africa's replyOfficial
27 Nov 2017, 19:21Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindy be advised as as per the notes you have called in on the 1-6-2017 for a upgrade the upgrade was declined and you have requested for the number to be converted to prepaid, the agent did notified you that you have data available and you have informed the agent that you first want to use up the data up before the prepaid migration can take place. The agent notified you to call in before the next invoice for July closed.
You have never called back in July to convert the number to prepaid. You have called in August month to enquire the balance but nothing about cancellation.
The sim card was used in June and your payments was received. You have only called in in November on the 16th only to complaint about the contract not cancelled.
The account balance on the 13-7-2017 was R447.98 you have made a payment for R400.00 on the 28-8-2017 the account balance was then short paid with R271.97.
The invoices for September, October and November was allocated to the account there was no usage on the sim card.
The account balance is now R 943.94. the account will be credited for September, October and November (R671.97) The balance for R271.97 need to be paid to clear the account balance. This will not be credited, this will be the last payment to MTN.
We have cancelled the contract and convert the number to prepaid.
Please allow +-2-24 hours before loading airtime or Airtime to the sim card. If the cell number is is not used in +- 90 days for calls the number will be pulled back to the network and allocated to a different user.
Please make the payment for R271.97, use your account number as your reference A***.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply27 Nov 2017, 19:21
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindy be advised as as per the notes you have called in on the 1-6-2017 for a upgrade the upgrade was declined and you have requested for the number to be converted to prepaid, the agent did notified you that you have data available and you have informed the agent that you first want to use up the data up before the prepaid migration can take place. The agent notified you to call in before the next invoice for July closed.
You have never called back in July to convert the number to prepaid. You have called in August month to enquire the balance but nothing about cancellation.
The sim card was used in June and your payments was received. You have only called in in November on the 16th only to complaint about the contract not cancelled.
The account balance on the 13-7-2017 was R447.98 you have made a payment for R400.00 on the 28-8-2017 the account balance was then short paid with R271.97.
The invoices for September, October and November was allocated to the account there was no usage on the sim card.
The account balance is now R 943.94. the account will be credited for September, October and November (R671.97) The balance for R271.97 need to be paid to clear the account balance. This will not be credited, this will be the last payment to MTN.
We have cancelled the contract and convert the number to prepaid.
Please allow +-2-24 hours before loading airtime or Airtime to the sim card. If the cell number is is not used in +- 90 days for calls the number will be pulled back to the network and allocated to a different user.
Please make the payment for R271.97, use your account number as your reference A***.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Kind Regards,
Alice van der Merwe
Best regards,