1 reviews | Active since Nov 2017
I will never set foot in MTN Kenilworth centre again. I must say that I had the worse experience and will definitely be taking my new business else where. My dad purchased a phone for me and they did not only not activate sim card but also not load the data. when that was eventually sorted they did not send the correct data as promised. they promised me another 10gig but I still have not received it. they did not compensate us at all seeing that my dad is a loyal client of theirs. very upset as we practically lived in mtn as they were always offline which is the worse ever!!!!!!!!!!!!!
now I still am not getting the proper data as discussed
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
We have sent the request to the back end support team to assist with the allocation of the last 10GB not received.
Due to the sim card not activated at the time the contract was signed and due to Rica suspension we have allocated a goodwill credit for 1 months subscription fee against the account R299.00
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
We have sent the request to the back end support team to assist with the allocation of the last 10GB not received.
Due to the sim card not activated at the time the contract was signed and due to Rica suspension we have allocated a goodwill credit for 1 months subscription fee against the account R299.00
Kind Regards,
Alice van der Merwe
Best regards,
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