ZZ
Zinhle Z
1 reviews | Active since Nov 2017
22 Nov 2017, 15:56
Bad service
On the 20th November I wrote an experience I had in an MTN dealer in Piet Retief,today i received a call from the dealer,the lady who was phoning me requested me to explain my experience and I did so instead of them apologising to me I felt somehow harassed and I hung up,I wonder if I should involve my lawyers now
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MTN South Africa's replyOfficial
23 Nov 2017, 07:19Dear Zinhle,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply23 Nov 2017, 07:19
Official
Dear Zinhle,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,